Please ensure to read all of our terms and conditions with a full understanding before submitting your pet to us. If you have any questions or queries, please don’t hesitate to contact us by phone or email.
- Due to Council Noise Restrictions; Hours of Business are strictly 9: 00am to 4:30pm on week days. 10:00am to 2:00pm for Saturdays and Sunday.
- On collection day, a late checkout fee of $35 will apply after 12:00am without exception. (If you do not wish to pay for this, please ensure that you collect your dog between 9:00am and 12:00am.)
- The dog will be weighed on the day of arrival to confirm the total boarding cost.
- Payment is required in advanced when dog arrived. We take credit cards*: VISA, MasterCard or EFTPOS. We DO NOT accept cheques.* A surcharge of 1.5% will apply if paying by credit card.
- A certificate on Vaccination(c5 or kennel cough) must be produced when boarding with us. Dogs will not be accepted without proof of vaccination.
- Customers are welcome to bring their own pets bedding, toys, treats, bones, etc. But we will not be responsible if it gets destroyed or ruined while staying with us.
- All dogs staying more than 25 nights need to bring a one-time portion of worming treatment, to be taken on the first night of boarding.
- Administration of tablets, powders, creams are all inclusive in your daily boarding fees. Customers may also bring their own food at no extra charge.
- Optional bathing and grooming is available for all dogs before departure, extra service fee applies according to dog size.
- Even the owner has given permission we are going to assess the dog‘s behaviour before allowing it to join a group activity with other dogs.
- In the event of the boarder requiring veterinary attention, Paws Wonderland shall use their discretion/a local veterinarian in the first instance, and the owner of the boarder shall be liable for the costs of such attention.
- Provided that proper and reasonable care be taken, Paws Wonderland shall not be responsible in any way whatsoever for any loss or damage during the period of board or thereafter.
- Please Note - Paws Wonderland DO NOT ACCEPT the following breeds as we do not have facilities for these potentially aggressive breeds.
- American Staffordshire bull terrier
- English Staffordshire Bull Terrier
- Sharpei
- Chow Chow.
- American Bulldogs
- Bull terriers.
- Please Note - Paws Wonderland DO NOT ACCEPT the following breeds as we do not have facilities for these potentially aggressive breeds.
Paws Wonderland reserve the rights to refuse providing boarding service if the owner didn’t fill in the dog breeds honestly and the above breeds arrived at the boarding premise will be rejected.
We have separate areas for big dogs and small dogs. Large and medium sized dogs have a large draft free kennel with 24 hour unrestricted access to their own grassed yard. Small dogs are in a more cosy area at night.